Course Overview:
This three-week workshop is designed to provide the non-technical
student affairs professional with a basis to begin asking the right
questions about web based student services. It is not a how to
workshop. We will not go over the design or construction aspects of
building such a web site. At the end of this workshop you will NOT be
prepared to launch web based services for your students. You WILL be
prepared to beginning asking relevant questions and to begin the process
of planning for the organizational changes that will likely occur
because of the implementation of web based services.
Course Outline:
This workshop will:
- Provide an overview of the state of web based student services today
- Provide a primer on the vocabulary of web based student services
- Provide several links to resources about web based student services
- Discuss the interrelationship between web based student services and
organizational change
- Discuss organizational change processes and business process
reengineering as they might relate to student affairs organizations in
higher education
- Learn about some success stories and some disappointments in the
implementation of web based student services
- Give you an opportunity to explore and share your ideas with others
Course Topics:
- High touch profession using high tech tools does it fit?
- The (r)evolution of the Web and student services
- The Web, Business Process Reengineering, Student Affairs, and Higher Education
- Creating the Student Centered Experience: What do students want/demand?
- Resources on the Web today
- How do we organize Web based services today?
- Change processes: How should we organize Web based services for the future?
- CRM and All That Jazz: The impact of technology on higher education
- Vision what do I want for my campus? Next steps.
Participant Expectations:
What you get from this workshop will be directly correlated to how much
you put into it. The interaction between the instructor and each
student and between every student with every other student is critical.
Lurking (i.e., reading the online materials and completing the
assignments but not participating in the online discussion board) will
not be helpful to you or to other students. All students are expected
to be active participants in the workshop. Each module should require
approximately one hour of your time (although you could spend
considerably more time if you chose). So each student is expected to
spend about 3 hours per week or 9 10 hours total actively engaged in
this workshop.
Instructor Availability:
While most of this workshop will be conducted asynchronously, I will
hold office hours when I will be available live online to interact with
students and answer questions. The exact office hours will be
determined based upon the time zones of the folks enrolled in the
workshop and what will seem to work the best for the most folks. I
will also be available by email and will check the discussion board
quite often.
Individuals registering for CEUs will receive 1.0 CEU upon successful
completion of the course.
Student Assignments:
- A major outcome of this class will be an annotated Webliography (an
annotated bibliography of relevant resources available on the Web) that
will be developed jointly by every student as a class project. Each
student will be expected to contribute at least two (2) relevant website
URLs per week (total of six). Be clear in your annotation as to why
someone might wish to go to this web site and what he or she might find
there.
- Each student will be expected to participate in the online discussion
forum by asking at least two (2) questions per week and responding to
three (3) questions per week. As the discussion board is asynchronous,
students may check in and post at their convenience. This learning tool
is an important part of participants learning experience.
- Several readings will be assigned or recommended. We recognize that
as busy professionals you must make choices about how you spend your
time. While it would be best for your learning if you read each
assignment, I recognize that this may not always be possible. I hope
that you will choose to spend at least some time quickly reviewing the
readings.
Recommended Reading:
Innovation in Student Services: Planning for Models Blending High
Touch/High Tech, edited by Darlene J. Burnett and Diana G. Oblinger,
Society for College and University Planning, Ann Arbor, Michigan, 2002.
Available for purchase online at: www.scup.org/studentservices.
Instructor Bio:
Gary Kleemann, currently serves in the Office of the Vice Provost for Academic Programs as the director of e-learning and as an adjunct professor in the Business Administration Program at Arizona State University East in Mesa, Arizona. Gary has a strong interest in the use of technology to improve both the delivery and quality of student services. He has consulted with several colleges and universities and has presented numerous conference programs on technology-related issues. He is currently serving as the Region VI Vice President for NASPA. Gary did his undergraduate work at San Jose State University and earned a Master of Science degree at Oregon State University. He completed his doctorate at Arizona State University.
