Course Overview:
The journey of a first-year Hall Director is a unique experience. A Hall Director's "Road to Success" will have its ups and downs and unexpected twists and turns. There will be times when the path we've taken provides for a smooth journey and others when the choices we make lead to a treacherous, bumpy ride. This course will provide participants with concepts, strategies, and proven techniques to help Hall Directors navigate their way through their new position. This course is designed to expose participants to a variety of topics in a short amount of time. It will give participants an overview and better understanding of four topic areas:
1) Staff team development
2) Judicial administration
3) Facilities management
4) Customer service implementation
This course is presented in conjunction with Reslife.net.
Course Outline:
During the first week of this course participants will have the opportunity to exchange introductions and become acquainted with fellow Hall Directors enrolled in the course. Qualities of a staff team and strategies for creating one will be introduced. Hall Directors will learn ways in which they can build, develop and maintain a strong, staff team.
The second week will provide participants with a closer look at the role of the student judicial system. Hall Directors will examine different methods for dealing with student conduct issues. Participants will review different styles and methods for conducting judicial meetings. The role of education within the judicial system will also be examined. Finally, participants will discuss ideas for creative, educational sanctions for a variety of disciplinary issues.
In the final week, guest instructor Richard Bova, Director of Residence Facilities at SUNY Purchase, will introduce participants to the basics of facility management. The course will conclude as participants examine customer service techniques and strategies designed for residence hall programs. Hall Directors will learn how to assess the level of service that is currently being offered within their residence hall. The importance of "hospitality in housing" will be discussed.
Learning Outcomes:
Learning Outcomes
Upon completion of this course participants will be able to:
- Identify the qualities of a staff team and methods for building these qualities within a staff
- Implement teambuilding activities to maintain the team philosophy throughout the academic year
- Recognize the role education plays in the student judicial process and techniques for managing this process
- Possess a greater knowledge of creative, educational sanctions
- Understand basic concepts involved with the management of a residence hall facility
- Possess knowledge of the customer service hierarchy within housing/residence life and techniques for delivering quality service in the residence halls
Participant Expectations:
Participants should plan to spend approximately 4 to 5 hours per week in this course. This will include time to read materials, complete on-line exercises and surveys and participate in asynchronous on-line discussions. Participants will need to log on for course content that will be posted on Tuesdays and Thursdays. In addition participants will need to respond to questions posted on the discussion board each week. As the discussion board is asynchronous, students may check in and post at their convenience. This learning tool will be an important part of participant's learning experience.
Individuals registering for CEUs will receive 1.0 CEU upon successful
completion of the course.
Instructor Bio:
Kim Moistner-Bartlett, is a Partner with Reslife.Net. She has over 12 years of experience within higher education and student affairs. She served as the Director of the Freshman Year Experience at The University of Southern Mississippi, a program she designed and implemented for the university. Prior to this commitment, she served as the Assistant Director for Staff and Student Development at The University of Southern Mississippi. She has also served in professional residence life positions at Temple University, Philadelphia University, and The University of Wisconsin-Stout. Kim received her M.A. in Student Personnel Administration in Higher Education from Ball State in 1992 and a B.S. in Psychology from the University of Wisconsin-Stevens Point in 1988. She has received numerous awards for presentations at state and regional housing and leadership conferences. In addition to her work with Reslife.Net, Kim presents training workshops for student affairs professionals as well as Resident Assistants on customer service and a variety of other topic areas including conflict mediation, time management, and alcohol education.
