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Webinars : Frequently Asked Questions (FAQ)


Home/All Listings FAQ & System Requirements

OVERVIEW:
Our webinars utilize a tool called "OmniPresent" hosted though ConferTel. They consist of an audio and slideshow presentation. You may access the audio portion of the presentation by TELEPHONE or AUDIOCAST (through your computer speakers).

Audiocast streaming quality is subject to your equipment, available bandwidth and Internet traffic. For the highest quality audio, you would select telephone access.

Once you are registered you will receive a Confirmation email. The link to the Webinar and the will be activated only at the time of the program. If you click on the link at any other time, you will receive a Conference Error message, instructing you to try again at the appropriate time.

If you have both wired and wireless connections enabled, you should first DISABLE the wireless connection before viewing the presentation. (Wireless connections will search for signal intermittently and interrupt your wired connection). If your laptop has a wireless button (antenna icon), turn it off.

SYSTEM REQUIREMENTS:

SUPPORTED WEB BROWSERS:
  • Microsoft IE 8.0 & up
  • Google Chrome 4.0 & up
  • Firefox 1.5 & up
  • Safari 1.x & up
OPERATING SYSTEM:
  • Microsoft Windows XP & up
  • MAC OS X 10.4 and up (desktop sharing not supported for presenters)
  • Android if browser supports flash 10.1 & Up or install the omNovia Web Conference Mobile app from the Android Market
  • IOS (iPad and iPhone 4 & Up.)
Please note that all mobile apps for the web conference are for attendees only. Presenters should use a laptop or desktop computer. If you choose to run the web conference with an unsupported operating system, it may work but our support team will be unable to solve any issues you may experience.

PLUGINS (NOT REQUIRED ON MOBILE DEVICES):
  • Adobe Flash Player 10.3 or later – Only released Flash Player versions are supported. Do not use alpha or beta versions. Get the latest version of Flash Player HERE.
A NOTE ABOUT AUDIO LAGS:
In general, audio lag is most of the time below 0.5 seconds. The Web Conference system has an intelligent module that detects lags and corrects it automatically if it is widening. What can cause lag?
  • Wireless (Wi-Fi or others) can cause audio lags since they have many fluctuations and do not always offer consistent connection.
  • If audio is used with live video (web cam), depending on participants’ bandwidth it can worsen audio lag.
  • If the speaker’s computer has too many applications running (has a very high CPU), it may delay transmission of audio hence causing lag.

Participants are encouraged to perform the following system compatibility check in advance.




GENERAL QUESTIONS:
#1: What is a Webinar
A Webinar is a live presentation conducted over the Web in real-time. Participants usually view the Webinar at their own computer, but a Webinar connection can be transmitted to a larger room with an Internet connection. Participants can also ask questions via the chat function and a question and answer period follows each presentation.

#2: How does a Webinar work?
On the day and time of the Webinar, participants logon to a specified site. A moderator introduces the facilitator(s) and proceeds with the presentation. The Webinars use Powerpoint to convey information. During the Webinar polling questions may be asked, questions can be posed to the facilitators, and the Webinar ends with a question and answer period.

#3: How long is the Webinar?
The Webinars vary in length from 60 to 75 minutes. The first part is the actual presentation followed by 15 minutes of question and answer.

#4: Are there handouts as part of the Webinar?
Most of our Webinars will have 2-4 pages of handouts that participants can access at the end of the Webinar.

#5: How can I find out more information about each Webinar?
We have full descriptions of each Webinar that include learning outcomes and a facilitator biography. See our main page for a listing of all courses.

#6: How do I register for a Webinar?
Registration is easy. A registration link is displayed on each individual course page.

#7: How can I pay for the Webinar?
You can pay by Credit Card or Purchase Order.
(1) Credit Card: The necessary information is entered at the bottom of the registration page.
(2) Purchase Order: Individuals that wish to pay by purchase order should complete the registration form and check the “register by purchase order” box.

You will be tentatively registered for the course, but will need to contact Sharon Nivison in our Business Office at 860-502-9412 to give her the purchase order number. Once the purchase order number is received you will be registered for the Webinar. Purchase orders need to be received no later than 24 hours before the start of any Webinar.

#8: Do I receive a logon to access the Webinar?
You will receive an email confirmation 10-15 minutes after you register for a Webinar and then a reminder 24 hours before the Webinar with the logon information for accessing the live Webinar.

#9: How do I access the audio portion of the Webinar?
You will be given the option of having the audio come through your telephone or computer speakers.

#10 : How many people can watch per registration?
Each registration equals one connection. This connection can be viewed by an individual at one computer or can be brought into a larger room to be viewed by many. The key is one registration is one connection.

#11: Can questions be asked during the Webinar?
Participants can send messages to the Webinar facilitator during the Webinar. Depending on how the person facilitates the Webinar they may be addressed during the program or after. There is always time set aside at the end of the Webinar for questions.

#12: When is the deadline to register for a Webinar?
You can register for a Webinar up to the day it is to be broadcast. Please note that if you are paying by purchase order, the purchase order must be received at least one business day before the start of the Webinar.

#13: What happens if I register for a Webinar, but cannot logon at the appointed time?
If you miss your Webinar you will receive an email about a one-time viewing of the recorded Webinar. You can log on for the one-time viewing at your convenience.

#14: I just learned, after the fact, about a Webinar I wanted to attend. Is there an option for me to register for a recorded version of the Webinar?
Yes. All our Webinars have a replay option so you can register for a taped presentation to view at your convenience. Replays are usually made available a few days after the live version. They are listed in the second section of our main webinars page. Individual webinar pages also include a link to registration.

#15: Upon completion, do I receive a certificate of participation?
We do not mail out certifications of participation for our Webinars.

View All Current Webinar Offerings